New Email Strategy

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In the interests of being efficient, courteous and responsive, I have always answered email immediately. That strategy isn’t working anymore.

Between work and volunteer activities, I have found the faster I responded to email, the more emails I had to respond to daily.   Instead of quickly resolving a problem or issue, emails bred more emails going beyond the original subject.   62.strip

My new strategy is to answer work emails within the day, and answer personal or volunteer emails within 2-3 days.   By that point, the issue may have resolved itself without my involvement, but at least it limits responses to once vs. 3, 4, 10 times.   That should cut back on the number of emails daily, which was beginning to drive me nuts.

It also occurred to me – that if there was really a problem or red-hot emergency someone will call.

Do you have some effective email strategies you can share?




4 thoughts on “New Email Strategy

  1. Dear Friends, thank you all so much for your support and suggestions. I will try to follow your good advice, but “instant response” is a hard habit to break. I’m trying to substitute a block of work instead of responses to emails first thing in the morning.

  2. Hello Karen,

    I completely understand what you mean. It seems the quicker I reply to queries the more work I get in return 🙁

    I usually turn my whole email application off and wont look at it until I have finished with some of the work that continues to pile up :p

    ps, Gotta love Dillbert 🙂

    Thanks Karen, let me know if my strategy works out for you 😉


  3. Emails are a great way for people to respond very quickly and play pass the buck on the basis of “I have sent an email and moved the problem elsewhere”. I generally take the view that important matters would be dealt with by a phone call or letter hence I would be tempted to “vet” your email and ignore most of the irrelevant ones or respond at a later date. Like you say most emails do not require an immediate response and if you take time to reply the sender will have had to deal with it himself. I believe that emails are the new snail mail as they are used as a method of not solving problems, or dealing with issues. Have a conversation, agree a way forwards and if required use email to confirm what has been agreed. Obviously social emails are another matter.

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